Refund policy for rentals and events
Terms & Conditions:
Please Note: Payment in full is required during the time of booking. No refunds due to inclement weather, but you may reschedule through the end of the year.
8 days or more before rental - 100% refundable, 7 days or less before rental: 50% refundable, 24 hrs or less - 0% refundable.
Large Group Rentals, i.e., 10+ pieces and accessories: 50% non-refundable deposit due upon booking. Remainder due prior to or on date/time of event.
Rain, alone, is not considered inclement weather. Conditions where lightning is present are considered to be inclement weather. Sustained high winds (15 mph +) may be considered to be inclement weather. In the event of windy conditions, we may offer a downwind pickup and shuttle back to our parking area at no additional charge, if conditions are appropriate. In the event of inclement weather, Dig Paddlesports will issue a full rain check / house credit to be used within one year of the date of the originally-booked activity.
ALL TICKET ORDERS ARE FINAL AND NON-REFUNDABLE
DIG PADDLESPORTS INCLEMENT WEATHER POLICY
If an event/rental cannot begin because of weather conditions, Dig Paddlesports will hold the rental/or event start for up to 30 minutes. At that time conditions will be evaluated, and a decision will be made whether the event/rental can continue or not. Weather conditions often improve, therefore events/rentals are not canceled in advance. Some events may continue in the rain.
If Dig Paddlesports cancels due to inclement weather, purchaser may;
- Receive the value of their tickets on an exchange card which works like a gift card and is valid for rental or events in the next 12 months.
- Exchange their tickets directly toward another event
- Reschedule for the same event if it has been postponed to a future date.